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Respected sir/madam,
Dear Sir,\r\n\r\nI had purchased a mobile [ Onida Dual SIM Mobile Phone-G133 (Black)] on 10/6/12. However I found the handset was scratched, when I received on 12.06.12 evening.\r\n\r\nI had lodged a complaint on 12.06.12, once I received the set. I had talked to Ms. Mamta Pandey and she gave the complaint no:-628380.\r\n\r\nI received an email id on 14.06.12, saying that to despatch the same to Delhi.\r\n\r\nAddress :- Attn. Gaurav Sharma, 240, Ground floor, Okhla phase 3, New Delhi-110020.\r\n\r\nTill now there is no response after having sent my handset last month, as of 6/7/12.I had attached the details for you reference.\r\n\r\nThanks,\r\nAmresh Kumar\r\nMob:-09176301366\r\n\r\n\r\n\r\nYour Order ID: 597845646\r\nOrder Placed On: 2012-06-10 20:53:59\r\n\r\nOrder Details:\r\nS.no Item Name Quantity Price Estimated Shipping Date\r\n1 Onida Dual SIM Mobile Phone-G133 (Black)\r\n\r\n\r\n1 1099\r\n\r\nTOTAL: Rs. 1099\r\n\r\n\r\nView/Print Voucher\r\n\r\n\r\n\r\n\r\n\r\nPayment Details:\r\nTOTAL AMOUNT : Rs. 1099\r\nShipping Charges 0\r\n\r\nPAYABLE AMOUNT : Rs. 1099\r\n\r\n\r\nShipping Information:\r\nAmresh Kumar\r\nOld No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002\r\nLIC MOUNT ROAD\r\nCHENNAI - 600002\r\nTamil Nadu\r\n\r\n\r\nDear Amresh Kumar,\r\n\r\nPlease find the status of your order: 597845646\r\n\r\nOnida Dual SIM Mobile Phone-G133 (Black) | Rs. 1099\r\n\r\nClick AWB Number to track your shipment. Please note that tracking information may not be available immediately.\r\n\r\nThe status of your order as on date is:\r\nShipped Items :\r\nS No. Item Code Item Name Shipping Status AWB No Expected Delivery date\r\n\r\n1. 527961507 Onida Dual SIM Mobile Phone-G133 (Black) Shipped 59015224041\r\n15/Jun/2012\r\n\r\n\r\n\r\n\r\nShipping Address\r\nAmresh Kumar\r\nOld No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002, LIC MOUNT ROAD\r\nCHENNAI, 600002\r\nTamil Nadu, India\r\nMobile: 9176301366\r\nYou can Log on to your account anytime to see these details and your other orders.\r\n\r\nFor any assistance on your order, you may call our Customer Service Help Line on:\r\n011-45371100, All 7 days 9 am 11 pm or you may email us at help@snapdeal.com\r\nHoping to see you more at Snapdeal.com\r\nBest Regards,\r\nSnapdeal Team\r\n\r\n628380\r\nInbox x\r\n\r\nAmresh Kumar Singh\r\nJun 12\r\n\r\n\r\nto mamta.pandey\r\n\r\n\r\nDear Mamta,\r\n\r\nBased on the telephonic discussion, as of today - 12/06/12, I\\\\m sending the photo of my mobile, which you\\\\ve requested me to send.\r\n\r\nPlease resolve this issue at the earliest.\r\n\r\n\r\nBest Regards,&#61503;\r\nAmresh Kumar Singh,\r\n\r\nPhone &#61480;- 91 044 42158232 | Fax 91 044 42158176\r\nMob..+919176301366 Mail &#61482;: --amresh.reliable@gmail.com\r\n&#61520; Save a tree! Print this message only if it\\\\s absolutely necessary\r\n5 attachments — Download all attachments View all images Share all images\r\n\r\n12062012060.jpg\r\n104K View Share Download\r\n\r\n\r\n12062012061.jpg\r\n91K View Share Download\r\n\r\n\r\n12062012062.jpg\r\n118K View Share Download\r\n\r\n\r\n12062012063.jpg\r\n123K View Share Download\r\n\r\n\r\n12062012064.jpg\r\n108K View Share Download\r\n\r\n\r\nAmresh Kumar Singh\r\nJun 12\r\n\r\n\r\nto mamta.pandey\r\n\r\n\r\n\r\n\r\n5 attachments — Download all attachments View all images Share all images\r\n\r\n12062012060.jpg\r\n104K View Share Download\r\n\r\n\r\n12062012061.jpg\r\n91K View Share Download\r\n\r\n\r\n12062012062.jpg\r\n118K View Share Download\r\n\r\n\r\n12062012063.jpg\r\n123K View Share Download\r\n\r\n\r\n12062012064.jpg\r\n108K View Share Download\r\n\r\n\r\nMamta Pandey mamta.pandey@jasperindia.com\r\nJun 12\r\n\r\n\r\nto me\r\n\r\n\r\n\r\nImages are not displayed.Display images below - Always display images from mamta.pandey@jasperindia.com\r\nDear Amresh,\r\n\r\nThank your for writing to us, i have receive the pics of that product which you have receive from our side ..i m forwarding the details to our concern dept team.\r\n--\r\n\r\nThanks & Regards\r\n\r\n\r\nClick here to Reply or Forward\r\n\r\n\r\nDear Amresh Kumar,\r\n\r\nWe have delivered the following item(s) from your order 597845646\r\n\r\nOnida Dual SIM Mobile Phone-G133 (Black) | Rs. 1099\r\n\r\nClick AWB Number to track your shipment. The status of your order as on date is:\r\nShipping Details :\r\n\r\nS No. Item Code Item Name Shipping Status AWB No Courier Name\r\n\r\n1. 527961507 Onida Dual SIM Mobile Phone-G133 (Black) Delivered 59015224041\r\nbluedart\r\n\r\n\r\nShipping Address\r\nAmresh Kumar\r\nOld No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002, LIC MOUNT ROAD\r\nCHENNAI, 600002\r\nTamil Nadu, India\r\nMobile: 9176301366\r\nYou can Log on to your account anytime to see these details and your other orders.\r\n\r\nFor any assistance on your order, you may call our Customer Service Help Line on:\r\n011-45371100, All 7 days 9 am 11 pm or you may email us at help@snapdeal.com\r\nHoping to see you more at Snapdeal.com\r\nBest Regards,\r\nSnapdeal Team\r\n\r\n[snapdeal support] 628380 Re: Onida Dual SIM Mobile Phone-G133 (Black)/SPINEL TRADECOM PRIVATE LIMITED (ticket #628380)\r\nInbox x\r\n\r\nsnapdeal support help@snapdeal.com\r\nJun 14\r\n\r\n\r\nto me\r\n\r\n\r\n# Please type your reply above this line #\r\n\r\n\r\nTo contact us on this subject please reply to this email. Please type your questions above this line.\r\n________________________________________\r\n\r\nAmit Singh, Jun 14 12:45 pm (IST):\r\nDear Amresh,\r\n\r\nThis is in regards to your complaint against the product bought on Snapdeal. Please be informed that in order to arrange the reverse pick up, you can follow the below mention procedure:\r\n\r\nØ Please get the product packed in original packaging with complete accessories and mention the below mention address pasted along with your Suborder:527961507 & complaint number:628380.\r\nAddress: Attn. Mr. Gaurav Sharma, 240 , Ground Floor, Okhla Phase-3, New Delhi -110020\r\nØ Please call Blue Dart < 044-28241234 / 28271160 > and provide them the centralized account number 114111\r\nØ Once your product is dispatched/picked, please share the AWB number with us on our customer care no .\r\n\r\nThanks & Regards,\r\nSnapDeal\r\n________________________________________\r\n\r\nAmresh Kumar, Jun 12 05:30 pm (IST):\r\nas per the customer he receive the product from our side on -12 june 2012\r\nas per him in his facing screen display become white.. and so many line are coming in the phone screen .. voice problem also facing..\r\ninfrom him send us the pic of that product which he got from our side\r\nhttp://cc.snapdeal.com:8082/product/OnidaDualS/95251\r\nMamta Pandey\r\n\r\nSent From Snapdeal.com Customer Suport System\r\n\r\nMessage-Id:T3CCT6TV_4fd98f88ce64b_57f519bea78125436_sprut\r\n\r\nAmresh Kumar Singh\r\nJun 14\r\n\r\n\r\nto snapdeal\r\n\r\n\r\nDear Sir/ Madam,\r\n\r\nBased on the discussion with regard to the mobile replacement and the pick-up reference no : - 3200 which you had given as of today - 14/6/12.\r\n\r\nYour courier person came & checked and took the mobile , with other accessories and has issued the POD No:- 13579329956 [ Time - 16:30 ]\r\n\r\n\r\nAmresh Kumar Singh\r\nJun 14\r\n\r\n\r\nto snapdeal\r\n\r\n\r\nPlease resolve this issue at the earliest.
Post by amresh5
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