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have not provided refund for merchandise retu
Respected sir/madam,
Purchased a brand new dishwasher and had it both delivered and installed by Sears recommended installer. All arranged by Sears. No choices were offered .After 10 days dishwasher stopped working all together. After multiple calls for service and more than 2 weeks without a working dishwasher I requested that Sears come and pick up their dishwasher and refund my money. I arranged to have a new dishwasher delivered and installed by another company. Sears assured me that they would pick up their dishwasher 2 days prior to the new dishwasher being installed. Sears did not pick up the dishwasher until the day the new machine was installed.. Sears records their customer service calls and should have a lengthy list of calls regarding this matter. My cell phone records reflect all those calls. The original Sears installer came and took the dishwasher. After 2 months and multiple phone calls and trips to Sears in person I still have not received a refund. Outrageously bad service. Will tell everyone I meet \"never shop at Sears\".
Post by Lissa428
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