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July
23
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Kenmore gas range
Respected sir/madam,
We have been through two Kenmore ranges in the last five years. The first last less then 9 months. The last longer with the same problem as the first where the oven would sometimes ignite and sometimes not. More often then that it didnít but since all they did at Sears was just replace it with the same one we just lived with it. Until last Monday, when we put it in sense clean mode and it went up in flames. If we hadnít been home, our whole house would have been gone. My husband was able to get the fire out after a battle because the oven wouldnít unlock. Sears says they will look at it at our own cost to prove it wasnít our fault but then they may still not do anything because it wasnít under warranty. Called store to notify them of the problem and they ask if we need a new range. I said of course I do because this one is burnt up. They say they would only give a discount if we opened a credit account with them and if I didnít do that they would do free delivery. I said thank you but no thanks. They have lost another customer for faulty appliances and horrible customer care.
Post by Stang
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