Bel Air of Las Colinas Irving Texas

Complaint: We had a small fire in the kitchen, which was taken under control quickly. The damage left us with no microwave and half of the electric stove not functioning. (Only 2 burners on the left work) The day of the incident we were told we would get a new stove to be replaced. This happened on Thursday Nov 12,2015. The fire completely damaged the microwave; so that was removed from the premise. I thought maintenance would replace the stove that day. Well it didn’t happen. The weekend came and nothing was replaced. I went to the office on Monday Nov 16, 2015 and inquired about the stove and microwave. They mentioned I would receive them the following day. Tuesday came and no new stove or microwave. I went to follow-up on Thursday, office closed due to work being done in the building. I went early Friday morning ( Nov 20, 2015) and was told it would arrive that day! We received nothing!! I went back in the late afternoon and was suggested by the manager to have a temporary stove from a vacant apt but that by Monday I would get the new stove and microwave. As I left the office a maintenance personel came over to me and informed me that temporary stove in which management suggested us have had not been cleaned. He described it as extremely dirty. would I still want that temporary stove? My response was a flat out no!! Then he mentioned they could get someone to clean it. I said no, for one we are strict vegetarian and the thought of a dirty used stove made me feel uneasy. Secondly I was promised a new stove and microwave. I know that if I take the temporary stove I will not be getting a new one at all. It’s Monday, ( Nov 23, 2015) I went back to ask when am I getting the stove, today they say! Nothing. I go back later and everyone is gone for the day. (side note the office closes at 6 pm and all the staff members minus 1 person were gone for the day by 5:30pm). We pay our rent on time. We are also out of our lease so we’ve been paying the extra fees month by month. How can they treat their tenant like this? We have a 4 year old child too and that doesn’t seem to make them get their job done. They know we are moving out on Dec 5. Which makes me wonder if us leaving soon is the reason for this negligence. The lies, the false promise of a replacement stove and microwave is what hurts me!! When I went back to the office this evening the 1 employee left tells me there is a back order for the appliance! How can this be when the maintenace manager kept reassuring me that the items will be delivered on said dates ( I.e Tuesday Nov 17, 2015, Friday Nov 20, 2015 and Monday Nov 23, 2015). He should have been honest if that was the case. Nonetheless it is their responsibility to resolve the situation of lack of microwave and stove. Would any of these employees be able to live like this for over a week, having children and family to feed? On another note, this coming. Wednesday is my daughter’s birthday. How are we suppose to enjoy my daughter’s birthday? How are we suppose to cook for Thanksgiving?

Tags: Home Owner Associations

Address: 3701 N O Connor Rd Irving , Texas USA


Phone: 9727175100

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