Copperfield Estates Houston Texas

Complaint: Copperfield Estates promises fine dining, weekly housekeeping and transportation. Unfortunately, they do not deliver. They are cutting expenses and as such do not have enough staff to do weekly housekeeping. When I discussed this with management I was told “We are doing the best that we can””. “”Staff does have time off””. They do not think it is their responsibility to provide services weekly if they do not have the staff. It is the elderly residents responsibility or their family to provide this service. Also when questioned

Tags: Senior Services

Address: they plead ignorance not knowing why they haven’t had staff. My mother has only had housekeeping 3 out of 6 weeks. She had to go three weeks in a row before her apartment was cleaned. “”Please let us know when you do not get housekeeping”” Really

Website: you will need to make a minumum of a weekly visit to check on your family member because management will not be doing when they have been paid to do.”

Phone: you don’t know when you don’t have staff? If you have a loved one at Copperfield Estates

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Copperfield Estates Houston Texas is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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