Complaint: This toll road services know how essencial they are for us to move around houstons traffic.. and take advantaje of it .. my experience w them is frustrating, and by reading prev. reports it feels like there is nothing we can do for their over charged… ive received a notice w 3 violations fees 5.25 and charges 33.00 i have an acnt w them and recently i bough my house, on my new address i just received invoice (i had autodraf on my EZ tag account) my card was in froud alert and did not allow charges … i’ve called to mk pymt and reset ad and rep w id number 138301 name: brittney was rude as it can be *no customer service at all* once you ask for supervisor you wont get a supervisor even if you are willing to wait.. and this after waiting for more than 30 mn just to get to talk to a representative. no option to complain and no body to complain to no waiving fees at all i think on my case is definetly not the amount but the abuse . i refuse to tolerate this (specially when you have autodraft on acnt and they know that is a honest mistake) i feel for previous situations w big $ amounts. there must be something we can do please let me know if there is any possible way we can follow up because im sure there is pleny of complains out there that just have not being filled. atte rosy

Tags: Government Services

Address: 15823 North Freeway Houston, Texas USA

Website: www.hctra.org/

Phone: 2818753279

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