DO NOT USE THESE PEOPLE! BEWARE!!!!!! I recently relocated from Mass to Florida. I wanted my shipment expedited, therefore paid an extra $900 for a 4 to 7 consecutive shipment, shipment was guarantee no later than October 13th. I had to give 2 dates for a pick up, chose Oct. 6th and 7th, I was called by IVL on a Tuesday or Wednesday and they asked to do the pick up first thing in the AM on the 7th, I agreed. I was leaving my house on the 6th and the moving truck was outside my house! They showed a day earlier than they schedule. I let them stay and take my stuff and got a hotel for the night. No biggie…as I boarded my flight a few days later I get a call from Sean at IVL stating the truck with be delivering Wed. I take Wed off work, call and they tell me they never called and told me that…OK so I am the customer and you have my money and you show up a day early to pick up and then don’t show when you say Wed., ok so we make a fuss about the inconvenience, Friday our deadline rolls around for the "expedited" delivery we paid and addtl $900 for, told movers will be there between 3-5, get a call at 1pm that they won’t be here now until Monday….WHAT! I am now losing money from taking days off work, being jerked around and the customer service poor. I get a "supervisor" involved, they did nothing….I am told my items will now show Monday, I get a call Sunday night at 8pm after taking today off and it is a third party trucking company and storage unit, my stuff was dropped by IVL to a storage unit in Georgia! They are not coming now until Tuesday or Wednesday! We have been emailing and calling Madison Van lines my contact I booked with and ask what are they going to do….do we need to report our items stolen since they now have been put into hands of someone we did not have a contract with. We are not getting any emails or calls returned from Madison on the matter after they emailed us over the weekend and now they know that our stuff was transferred to another company and we are aware of it and want to be compensated for all my loss days waiting and now they hear the words authorities for "missing" truck of all our goods and now they choose not to respond. DO NOT USE THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!
- Name: Madison Van Lines
- Country: United States
- State: Florida
- City: Hollywood
- Address: 2719 Hollywood Blvd, A-622
- Phone: 888-502-5705
- Website: madisonvanlines.com/