Maine Department of Administrative and Financial Services Review

Dear Readers: | We hope that all of you out there, NEVER have to experience the horror we went thought with Maine State Government Agencies – from whom we sought help. | Our story begins back in August, 2016, when we had a very serious problem with a Maine Real Estate Agent from Better Homes and Gardens Masiello Group in Bangor, Maine. A situation which resulted in a $60,000 loss for us – as well as emotional and physical distress. | Unable to pay a lawyer $50,000 for a lawsuit, we filed a valid complaint with the Maine Real Estate Commission. The investigator, Bruce Osborne totally minimized, distorted the facts of our complaint. He wrote up a dismissal full of lies and more lies. | We filed a complaint against Bruce Osborne and the Maine Real Estate Commission with the above State Agency. We were told by Commissioner, Anne Head, that we could file a complaint with Human Resources. | Falsely thinking we could get help and perhaps get the wrongful dismissal reversed, we filed a 23 page complaint against Osborne and the Maine REC back in mid May, 2018. | This complaint also contained 8 exhibits of proof. We were contacted by Kathleen D. Carnes – Human Resources Director. She arranged for us to meet with her and Annette Caron-Nash – Human Resources Generalist on June 27, 2018. | We did so and spent 90 minutes discussing the complaint. These ladies SEEMED to be concerned and interested – as they took many notes and asked many questions. | Logic told us that they would take our complaint seriously. FALSE LOGIC! | I say False Logic, because their concern was only superficial. Their goal was to get us to tell our story, so they would have the knowledge they needed for their file and to PROTECT BRUCE OSBORNE AND THE MAINE REAL ESTATE COMMISSION. | Toward the end of the 90 minute meeting, Kathleen Carnes told us, they they would LOOK into the matter, but any decision is COMPLETELY CONFIDENTIAL. | Get this, dear readers: WE WOULD ONLY GET A LETTER FROM THEM SAYING THEY CONCLUDED THE INVESTIGATION, BUT WE WOULD NEVER KNOW THE OUTCOME! | What a Big Joke on us and any citizen who files a complaint with the State of Maine Human Resources! | This is like a jury coming back into a courtroom. They tell the judge that they reached a verdict, but never say what that verdict is!!! | We were shocked to hear this. We demanded to know the result, but these two State Worker Ladies, would not listen to us. | True to their word, we only got a 2 sentence letter, dated, July 18, 2018 saying this: | “At our meeting on June 27, 2018, we noted that we would inform you when the investigation was completed and that we would not be sharing any additional information with you. As this is a personnel issue, any information is confidential. | We wanted to inform you that the investigation has been completed and appropriate action has been taken.” | WHAT A LOAD OF BULL THIS IS. A COMPLETE COP OUT. AN INSULT TO US PERSONALLY AND ANY CITIZEN IN OUR SHOES. | Of course, any phone calls and e-mails I sent to these two women, went unanswered and ignored. | What a lousy way to treat a citizen!!!! | Well, we now know that the APPROPRIATE ACTION they claimed to have taken, was no more than a SLAP ON THE WRIST AND ALL IS FORGIVEN AND FORGOTTEN. | Bruce Osborne, Jeffrey Hill and Karen Bivins are all stil HAPPY at their jobs – completely protected by this Human Resources Dept. personnel. | Also, we called the State Employees Union (since these 3 members of the Maine Real Estate Commission are Union Workers), and spoke to a lawyer there named Jim Feely. | I carefully explained the fact that we made a complaint against Bruce Osborne and the REC, and we were not allowed to know the result of the complaint. | Mr. Feely looked up the name of Bruce Osborne and told me that his office does NOT have any record of any complaint on file. | He went onto say that IF MS. CARNES AND MS. NASH HAD WANTED TO TAKE ANY SORT OF DISCIPINARY ACTION AGAINST OSBORNE, THEN HIS OFFICE WOULD HAVE BEEN INFORMED. AT THAT POINT, THE UNION WOULD ASSIGN SOMEONE TO ASSIST THEIR MEMBER. | By the way, Mr. Feely did tell us that he was sorry for our troubles. This is more than Ms. Carnes and Ms. Nash did. | Well, dear readers, we now know the real truth here. Nothing happened to Bruce Osborne nor the REC. Apparently Ms. Carnes and Ms Nash did NOT feel our complaint was important enough to bring it to a hearing before the Union. | What a horrible joke on us! Don’t you agree. | Dear readers, learn from our experience. Do not ever file a complaint against a State Agency and Employee with this State of Maine Department of Administrative and Financial Services – Human Resources. | You will just waste you time, spin your wheels, and there is no one to help you. | We now know that the goal of Ms. Carnes and Ms. Nash was to HELP the Real Estate Commission and protect their employees. | Like mother hens protecting their flock. | This truthful report is being written under the Bill of Right – Free Speech – afforded to all citizens and upheld by the United States Supreme Court. | After all, WE DON’T NEED NO STINKING CONFIDENTIALITY EXCUSES. | Signed, | Two Wronged Citizens Avenging the Mis-Deeds Done Unto Them


  • Name: Maine Department of Administrative and Financial Services
  • Country: United States
  • State: Maine
  • City: Augusta
  • Address: 111 Sewall St
  • Phone: 1 207-624-7800
  • Website:
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