Mamas Little Movers Review

*Use this company at your own risk. This company has a definite hit and miss record. My experience was an enormous miss. I should have listened to my gut as they say, but I did not. If you look you can see where the owners/employees created fake reviews of their own company on various sites. If you choose to use this company, make sure to insist that John is NOT on the crew, but definitely ask for James and Trey. They have cost me 3 times what I have paid for their service in what they broke. I have asked for a copy of my signed contract, and the return of my wheel that was taken (one of the objects they broke). They have refused to respond to me since Friday, October 5th. | Saturday, September 29th 2018 9:00am was the scheduled time. They were a half hour late showing up, wouldn’t start working until I signed the contract, and it was several pages long, so I skimmed so they would get started (my bad). Ask to see the contract before scheduling is my suggestion. | They started loading, but seemed to completely ignore any direction I was giving them concerning MY things, especially John, because he was not handling my belongings in a fashion I was comfortable with, it was exceedingly exasperating. John was going at least 3-4 times slower than James and Trey throughout the load and unload; he did an excessive amount of wandering during the entire process, and at one point during the unload he was on a 5-10 minute phone call while just wandering throughout my home. John was not very conscious of his actions, nor considerate of my belongings. At one point during loading, John had dumped several of my packaging boxes for shipping on the ground, did not bother to pick them up and then commenced to walk all over them, I finally said: “Those things cost money” his response was akin to that of a teenager with a bit of a sneer, an insincere apology with a sigh and an eye roll as he picked them off the ground. He also dropped the same type of shipping boxes on the ground during unload and again I had to say something, this time he had his back to me as he picked them up so I was unable to really determine his response. | We had two loading locations, and they took over a half hour to meet me at the 2nd one. During the entire process they were very uncommunicative. | Towards the end of the loading process, I was sitting in the garage, and stated THREE different times that “everything on this side except for the top shelf goes” and made a sweeping gesture with my hand toward the shelving area. I watched them prepare to tie in the load in the truck and thought they knew there were a few more things left to load, as John started wandering around eating something out of a bag (chips or something similar). James asked me if that was all, I said no, and then stated for a fourth time “everything on this side except for the top shelf goes”. John responds with an “oh I thought that meant (tuned him out and interrupted)” and said “everything on this side except for the top shelf goes” where I made a dramatic sweeping gesture with my hand toward the shelving area (Yeah…I got sarcastic at this point I was through with John even at this point). | When it came to my electronics I insisted they were the last thing from the apartment to load and to ride in my back seat with me. I asked them to be wrapped before loading them in there…Trey I know wrapped my TV, and I’m not quite sure who loaded the rest into the backseat but they left my CPU tower completely unprotected and it was precariously placed where it would topple over during transport and possibly smash into my TV in the back seat. It took me several minutes and great pain to rearrange it so it would not come to harm during the transport (insert the fact that I am physically disabled). | Unloading: Approximately 99% of my boxes/bags/etc. had labels such as kitchen/dresser/desk/living room/bedroom/bathroom/middle room on them. I explained which was “the bedroom” and which was the middle room several times, I also instructed them that if it says “storage” it goes in the middle room. I pretty much stayed in the garage to guide them with those things; because I am disabled and moving stuff is, well, strenuous on me. Needless to say, I found kitchen boxes in the bedroom, bathroom in the living room, etc. Short version is they didn’t pay attention, and I’m convinced that at least 99% of the misplaced boxes were from John. I watched John just swing a box off the load platform of the truck and commenced to dropping it right in front of me…I froze, I recognized that box to contain 2 of my external hard drives, one of which was simply a hard drive that fit upright into a drive dock. He said “oops” (James and Trey witnessed this as well), I said “oops is right! That’s my hard drives!” I picked it up and showed him what was inside…He asked are they broken, I gave him an “are you stupid look” and said, “I won’t know until I can hook it up”. He kind of shrugged, and asked what to do with the box I told him it went in the living room with my desk (the box was clearly marked with “Electronics Desk – TOP BOX Living Room”). | Meeting Haskell and paying for services: Haskell shows up toward the end of the unload, there are other employees he brings with him and they are all just hanging out inside my garage and garage door. I get the bill for over $600…he tells me he’s doing me a favor and forgoing the cost of the taxes because they had stopped between loading locations to conduct personal purchases at a convenience store. I wanted to talk to him further about John at that time, but with his employees coming in and out I felt uneasy. I made the payment via PayPal, and he was about to leave when I asked him about my broken wheel. He looks at it for a while and determines he can’t fix it himself and he would have his “3rd Party” take care of it on Monday. | That evening I unpacked my Laptop from its bag, set it up and immediately noticed something was amiss. It took me several tries to get the power supply cord to fit properly into the charging port and had to tediously adjust it before it would indicate it was connected and it was “loose”. I turned on my laptop and started to use it like normal, loaded my browser and my pointer started jumping all over the screen (insert raised eyebrow here)…I waited for it to calm down and tried the mouse touchpad again, same result…I figured out how to eventually get it to go where I wanted and tried my best to run some diagnostics. It frustrated me so much that I just closed it and went to sleep. | Sunday, September 30th 2018: I attempted to use my laptop again (hoping by magic that it was working fine and that was a bad dream ; Anyone who knows me well knows I take meticulous care of my electronics). I tried to figure out if this was a hardware or software issue, and with the issues with the mouse was only able to get to the device manager to uninstall/reinstall the driver for the touchpad mouse. I did do a bit of listening if there were any loose parts inside the laptop, and heard some little “tings”. At this point I figured I should let Haskell know my findings (still hadn’t hooked up my PC yet to figure out if my hard drives were working or not). I sent him a message explaining at 3:17pm. Haskell responded he would “talk to the guys and give me a call”…which he never did. | Monday October 1st 2018: I was told by Haskell on Saturday previous, in person that his “repair guy” would be there to fix my wheel on my cart on Monday, so I stayed home all day…I finally texted Haskell at 7:22 that evening telling him his guy didn’t show up. He responds with he tried to call…which was untrue, I had no missed calls from him, but I had a couple of which I answered with no indication from him that his “3rd party” wasn’t going to show. He tells me that his “3rd party should of came out there and he will contact them”. | Tuesday, October 2nd 2018: I contacted Haskell at 7:30am telling him I need a specific time frame of when the repair guy will be showing, he responds it will be around 5:30-6. I respond at 5:52pm telling him he hasn’t shown. He responds with a message I’m interpreting to be he is on the phone with them, and then follows up that his 3rd party couldn’t make it today and he will be there to fix it tomorrow asking what time is best, I tell him late afternoon. | Wednesday, October 3rd 2018: I text and tell him at 12:01pm that I am home now and will need to be leaving again in the evening. He responds that he is on a job and won’t be able to get to me until the evening. I ask what time, he responds with anytime after 5:30 and that he will need to get the material to fix the wheel (insert raised eyebrow here). I asked him what materials he needs and how he is intending to fix the wheel (it needed replaced, there was no “fixing” it). I followed up stating that I rescheduled my evening and looking forward to completion. 5:50pm: I texted asking if he was on his way, he replied that he was. He and Sonia (wife/partner?) showed up a bit later. Haskell fiddled and fiddled and fiddled with whatever “materials” he brought and the wheel. I would guess they were there for at least a half an hour possibly more. During their time there I verbally went over the issues with my laptop and informed them in detail what I encountered with, and that I had uninstalled/reinstalled the touchpad driver. I witnessed a look and a smirk between the two of them at this point which made my stomach lurch and immediately thought “oh d**n, they are going to do their best to screw me out of having this fixed”. Sonia walked over to Haskell and they had a whispered conversation, then Haskell announced that he would have to replace instead of fixing the wheel (insert thinking “well dur!” here), and he would be back the next day with it and talk to his insurance about my laptop (insert pleasant surprise here). He and Sonia and my wheel left. | Thursday, October 4th 2018: I finished setting up my CPU and TV in the living room, and tested my two hard drives, the one that lived in the docking bay only clicked, and did not register on my computer (*Sigh!*). My heart sank, and my stomach lurched thinking of that smirk they shared, and maybe they will not honor their side of the transaction, but after a while I got a smidgen of hope back I contacted him at 2:55pm asking him if he had an ETA of when he will be coming, he responds with he’s still working and I also informed him of the hard drive that is toast. No response from him. I started feeling queasy and was having another bad pain day so I contacted him again at 6:31pm to tell him I needed to reschedule for the next day and he replied that he was working still and that worked for him. | Friday, October 5th 2018 at 4:41pm: Told him I hadn’t heard from him that day and if he was intending on finishing that evening. I sent a question mark at 6:53pm. I fumed for a bit I felt at this point I’m “getting the message loud and clear”: they got my money, they are done. At this point I was done playing the game of tiptoeing in hopes they would do the right thing on their own if I don’t upset them, and sent them what I had really wanted to all along: aka I called him on his BS. Word for word texts betweens us directly following the question mark at 6:53pm are below: |

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  • Name: Mamas Little Movers
  • Country: United States
  • State: Arkansas
  • City: Gravette
  • Address: 14648 Bethlehem Rd
  • Phone: 1 479-715-2185
  • Website:
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