Mary Martin Review

On June 25th 2016 …I took my wedding rings in for a prong repair…The manager took a great amount of interest in my ring set. I designed it in 1982 and it was very unusual with a heart shaped diamond in setting. She got her magnifying glass and looked at it and then showed me where prong was worn. I called a couple of weeks later and spoke to Nicole..she said at first she couldn’t locate them..then she said she would call me back.She called back to say they were not repaired when they came back from design center so they sent them back….about a week later the manager Miranda calls at about 7 pm and tells me my rings were lost… | I am devastated…then they prolong thisover the last vouple of months by telling me they ate trying to locate them..doing this investigation..to turn around later after patronizing and lying to me they tell me they were packaged by an employee improperly that was sending them back yo Zales in Cypress they taped them to the flap of outer box and were not noticed by person opening boxes and were thrown in a recle bin on or about July 2nd or 3rd.they expect me to swollow all this.they knew all along the rings were gone probably stolen….35 years of marriage ..I am 68 years old and they do not care..KHOU 11 ran a piece on this ..they are looking into it and I am sueing them.

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  • Name: Mary Martin
  • Country: United States
  • State: Texas
  • City: Lane Cypress
  • Address: 10706 Cortland Ridge
  • Phone: 713-906-3687
  • Website:
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