I wish I had read this report about Massage Heights before I enrolled in one of their memberships — they completely and totally mislead you. | I am extremely busy. I also believe very much in massage — so to think I can “prepay” and book at my convenience was to say the least appealing. | However, you can never get a time that fits “your” schedule — the therapist work part-time at best, so you either get someone who does nothing but give you a “oil bath” or you have to schedule a vacation day to get in. | I have 5 prepaid sessions — and more coming!! I asked about cancelling, Oh you don’t want to do that because then you have to pay the new price (which by the way I already got screwed on — was to be $39.99 but for the last year I’ve been charged $49.99. When I inquired about that, I was told “we called everyone and mailed out letters explaining the changes, as it really is $59. | 99 and you are getting a discount” — horse hockey!) but we can put a freeze on your account. | How does that work, “we stop billing you the monthly, and we can freeze it for upto 6 months, then you would have to be billed another 3 months before we could do another freeze” Ok lets do that, it will give me a chance to use the ones I have, before anymore get “billed”. filled out the form to have this done. | Get a call from the “assistant manager” — How long — 6 months please, this was what I was told — “oh, but you can’t use any of your sessions while you account is on hold” WHAT? Why? I’ve paid for them, why can’t I use them…. Well this is CORPORATE POLICY. Well it is the most ridiculous thing I’ve ever heard. I’ve paid for something and you are telling me I can’t use it? NO, this is not how this works!!!! Better have someone calle me! | Manager Calls — short story, well I can let you use one of them –pardon me? I have 5 hours,and if I freeze the account for 6 months, I should be able to use the 5 hours… but you WILL LET ME use 1? “Well the reason to freeze is people need to get caught up on bills, and finances and……” Time out — I NEED TO GET CAUGHT UP ON TIME — not money, I already have 5 sessions waiting, and each month I get another, as often as I CAN get in with the therapist that actually works for me, I will be 8 sessions outstanding by the end of the year — how does this make sense????? | long and short — DO NOT DO BUSINESS WITH THIS FIRM!!! Their practices are deceptive and almost criminal — you pay for services you can’t use — AND THEY KNOW IT AND BANK ON IT — this is probably why all the “good therapist” always leave!!!!!
- Name: Massage Heights Franchising, LLC.
- Country: United States
- State: California
- City: San Antonio
- Address: 13750 US Hwy. 281 North, Suite 230
- Phone: 888-909-0974
- Website: www.massageheights.com/