Complaint: This place us awful, and I will never be shopping here again. My husband got me a beautiful citrune ring for Christmas 3 months ago for me to remember my father by (he died in 5/2012 when I was 8 months pregnant).Well, the stone fell out over the weekend, so we went in to the store yesterday. The very b*tchy and unprofessional so-called manager tried to blame it in me for a bent setting, which I am sure I would have recalled if my ring caught on something.Now I am being told that their warrantee doesn’t cover a replacement, when I was told that my ring has a lifetime guarantee and to bring it back if anything ever happens. I was never given a copy of what their warrantee entails, so I don’t know how they can enforce it when they don’t provide a copy of said warrantee to their customers.She had just told us it was like buying tires, which was very rude and unprofessional. I have never bought tires. Then I was told I should have had insurance, when I was never educated about insurance either. Now they currently have what is left of my ring.I expect it to be replaced as it was not my fault it came apart, and I would hope they would want to do right by their customers. If not, we will be contacting local agencies to report them for their unprofessional conduct and misrepresentation to the consumer.
Tags: Sales People
Address: King of Prussia, Pa Internet United States of America