I bought a watch for my mother as a gift from Diamond International APRIL 2015 and was enticed that the watch price would be lower. I was told that they are a reputable company and that they deal with MoneyBack which is the company who handles the price credit. I bought the watch and filed for a credit at MoneyBack local office prior to getting back onto the ship. I did not receive the credit that they promised in 6-8 weeks. I emailed on 2 occasions and was given the following responses. (see below). I was thoroughly disappointed. | I recently returned to Cozumel and was reminded of this angering scam. So here I am publicizing this so that nobody will get scammed again by MoneyBack and also to get lured by Diamond International to buy jewelry from them. | RESPONSE #1 | I apologize for the inconvenience for the time this process is taking, | We are facing this longer delay due to that we have not received the funds | from the Mexican government. We depend from him with this matter since we | are establish in Mexico, he is taking longer to provide us with the funds to | be reimbursed. | However, I assure you will receive your refund soon after he provides us | with the funds. I do not have an exact date as to when this will be ready | but, your transaction is at the top of the list this way it could be one of | the first ones to go thru. | Please contact me within four weeks, if you don’t see the refund by then. | Thank you | Kind regards, | George Cruz | General Manager | Servicio al Cliente /Customer Services | Adamant Corporation, S.A. de C.V. | Av. Cordillera de los Andes 240 | Col. Lomas de Chapultepec | C.P. 11000, México, D.F. | Tel. (+52 55) 52026262 | Ext. 35 | RESPONSE #2 | I apologize for the delay of my response, | I understand you have been waiting longer than the timeframe promised for | your refund. | The Mexican government has been making several changes to the program which | is causing us a longer delay. | However, you will receive your refund, although, it may take about four | weeks. But, I will be keeping track of your transaction till you get it as | promised. | Please, if you have any questions don´t hesitate to contact me .


  • Name:
  • Country: Mexico
  • State:
  • City: Chapultepec México
  • Address: Cordillera de los Andes # 240 Col. Lomas de
  • Phone: 52-555202-6262
  • Website:
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