N.E.W. Customer Services Companies, LLC. Review

About 1 1/2 years I purchased a brand new Samsung refrigerator (model RF32FMQDBSR) from my local HomeDepot . A few months after the purchase the ice maker stopped working, every time I buy a new appliance, I purchase an extended warranty from the store that sold the appliance. I found particularly attractive their ‘ no lemmon guarantee’ I ignorantly assumed this was a Home Depot warranty, of course I was sorely mistaken. | It turns out that the extended warranty was thru N.E.W. Customer Protection Company, Inc. & while not entirely sure I strongly suspect this company is somehow connected to Asurion another extended warranty company with equally questionable reputation based on what I’m able to see online. | To say that dealing with them has been nothing short of a nighmare would be the understatement of the year. | Rather than bore u with the painful detail of each of the numerous calls, I estimate that I have made somewhere betwen 10-15 calls give or take a few. | The business is in the city of Chicago, with zip code 6 Yet another Rip Off from this Home Depot company on my brand new SAMSUNG top of the line fridge. | Their contracted technicians have been in my house somewhere between 5-8 times. After all this, the icemaker is not working. They have replaced the entire unit twice & on the 1st repair changed an electronic board + auger. | I spoke with one of their rep supervisor many weeks ago, she stated that they were only counting 3 repairs, & after the next one that would kick in the lemmon provision. Of course that took place, but nothing changed. | Again, a few month elapsed & the unit failed again, I called & was told that the lemmon provision had kicked in & had to be verified & they would send a tech, to confirm the unit was not working. This individual showed up & said that the problem was that in prior visits some part had not been installed. I told him clearly that his visit was simply to confirm & not to repair (as I was told by the rep I spoke with). | 2 weeks after his visit i hadn’t heard from NEW so I called & spoke with yet another supervisor who initially agreed that the # of repairs for the ice maker was more than 3, but since a part had been ordered by their techs they couldn’t submit the claim until that part was installed. Needless to say I was not pleased to hear that & repeated to him what I had been told, so he siad he couldn’t guarantee anything but if I wanted him to, he’d speak with his ‘management team’ | When he got back on the line, the story suddently changed & he was only counting 2 repairs becuase in his view the replacement of the board & auger were part of the 1st unit replacement so I had 1 more repair to go (???????????) | Needless to say I was extremely angry & he offered to send it to the unit that determines when they replace a unit but he was pretty sure they would say the same thing. | So once again I’m 1 repair away from replacing the fridge. | In summary: don’t buy appliances from Home Depot, no matter what the price or any other company that uses Ausrion or New as their extended warranty vendor. IT’S A RIP OFF


  • Name: N.E.W. Customer Services Companies, LLC.
  • Country: United States
  • State: Tennessee
  • City: Nashville
  • Address: 648 Grassmere Park
  • Phone: (800) 942-8763
  • Website:
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