National Ripoff BRUNSWICK Ohio

Complaint: National Rental CarCharlotte, NC I pre-paid through hotwire 192.00 for a ford focus for 5 days. Mt reservation was for 11:30 p.m. and of course my plane was delayed so it was after 12:00 a.m. The shuttle driver asked if I had a reservation in which I replied yes, and he asked if I was an Emerald Club member in which I also replied yes! At that time the counter was closed but because I had pre-paid it they took me to the car “never did I go to the counter”” The only person I seen was at the exit gate in which he asked for a copy of my drivers license and credit card as he stated my information on file was expired. So i gave it to him. So at the end of the week I returned my little ford focus economy car and was taken back when my receipt printed out $242.11 after allready paying in advance $192.00 through Hotwire. When I went to the counter and explained this is a mistake

Tags: Local Transportation

Address: the folks in the office said there was nothing they could do about it as they were laughing in a packed room. I had a plane to catch so I left and contacted them later and still got no satisfaction

Website: and what difference would it had made as I paid for a week

Phone: and Hotwire said they had allready paid so my dispute was with National. National claims that since my plane came in after 12:00 a.m. that my contract with hotwire was voided

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