Neat Freak Car & Truck Wash Review

My wife took my truck in for a full detailing because I was out of town. I had small splatters of concrete on the passenger door that I somehow got from construction in my town. I spoke with Jerry (Manager/Owner) and explained to him if you can’t get it off without damaging the paint, don’t touch it. He replies, “Oh, we can get it off without damaging the paint”. I proceed to tell him, the village will pay for the damage, if you think you can’t get it off. It’s their contractors fault. He says, we already took it off, looks good. The next day my wife picks it up, she says it looks ok, with small specs on concrete still on the door, but no worries. I was out of town on business at the time as I said earlier, so I hadn’t seen the truck yet. When I get home, I didn’t really look it over in detail. I drive it a few times. It rains one day and I finally pull in the garage and notice spots on the door. | I touch it and there are scuff where the concrete sat. I’m furious! ! I finally get a chance to take the truck back today and show them what happened. Jerry wasn’t there, some guy Mike was there he had an attitude off the bat. As if I was lying, or I scratch my own paint. Mike calls Jerry and passes me the phone, Jerry’s telling me that it was fine when my wife viewed it and she signed off. After many exchange of words and back & forth, I tell him I’ll let my insurance handle it. He says again, “Well it’s not our fault, your wife said it’s fine. So be it.” Then Mike says, “Gimme my F’n phone” (Great customer service huh?). Jerry hangs up on me, and as I proceed to give him the phone, Mike jesters like he’s going to snatched it out my hand. I held the phone, then he becomes even more irritate. “F U, Mo Fo, Get the F out here. You lucky I’m walking away, m**o, FU! ” The crew was washing my vehicle at the time, they were instructed to rinse it off, and put me out. I’m baffled at the disrespect I received at this place. Instead of Jerry, as the boss, saying “Hey, I’m not there, I’ll be there this day & time. Bring it back so I can see for myself. ” He didn’t. The moral is, they put something on the scuffs to satisfy my wife when she looked it over. But the rain revealed the truth and they know it. I don’t like shady businesses, and this one has proven to be just that, and faulted the customer.

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  • Name: Neat Freak Car & Truck Wash
  • Country: United States
  • State: Illinois
  • City: Merrionette Park
  • Address: 3000 W 119th St
  • Phone: 708-926-9558
  • Website:
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