Nothpointe Motors Review

We went to Northpointe because our two work vehicles broke down within a month of each other. The service was bad and office was dirty, but we were desperate. On June 21, 2017 we got a 13 month lease on a 2006 Cobalt and were told we could early terminate the lease anytime for a fee (we only needed it until our other cars were fixed). I called and got a quote as to how much it would cost to return it on September 21, 2017 and was told the total would be $816 because we had gone over the allotted miles by a little. | We ended up being short on finances and decided to hold on to the car a bit longer. March 27, 2018 we were again ready to return the car. This is when the trouble started. At first I was told we could not early terminate. Then was informed we had to finish paying the lease on top of early terminate fees (apparently we signed the paper but never read it ) I was confused because the last quote I had gotten did not include these left over payments but I went to have the mechanic at Northpointe look at the car so they would give me a quote anyways. | He (the mechanic who was also the lot manager) had customers and could not help me even tho I had made an appointment and showed up early. I had to call traverse City to complain and was told he would indeed do the inspection after his customer so I went back. March 30 I had it inspected by Midas as per their requirement my mechanic also looks at the car. I emailed it to Northpointe. I called later that day to see if they had a quote for me. He said he was waiting to hear back from traverse City, so I called them myself to see if they had a number for me. | Nope, it was apparently the “very busy” Kalkaska guy’s job to have it for me. April 4 I called traverse City again because I had gotten no where with Kalkaska. My info had still not been given to anyone who could help me. I had even told several people how this car was posing a financial burden on us , that we needed the money for house payments, in hopes they would see the importance of me getting this quote. April 19, 2018 I opened a case with BBB. Northpointe finally called me back on April 26. | The girl who called said she had no record of my BBB complaint when I asked her, so I asked for her supervisor, who informed me “it was noted on my account” with a high degree of apathy. I finally got a quote for $1627.92. ($1250.00 after she offered to credit us the two payments we had made while waiting to hear back from them). I told her I had been through a lot of people and time (and financial hardships) before finally opening my BBB complaint and thought she could do better by canceling the early terminate fee for us as well. Nope. | I actually found out during our conversations that even after we complete the whole 13 month lease, we STILL have to pay the $495 early termination fee! (I guess that was in the paperwork as well). The BBB ultimately closed our case with us being unsatisfied with the company’s offer. I want to make sure anyone who goes to Northpointe reads the contract put in front of them and does not take the salesperson’s word for it. They rush you through the paperwork so fast and get you so excited about being approved that you hardly question anything they say after that. | If you do need help with something after the initial sale (like getting a quote) they make excuses and pawn you off on other people throughout the company until you want to give up. They will take advantage of any desperate soul that enters their door and not think twice about squishing the little man into the mud.

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  • Name: Nothpointe Motors
  • Country: United States
  • State: Michigan
  • City: Traverse
  • Address: 3650 N US-31 S
  • Phone: 231-922-7183
  • Website: www.northpointemotors.com
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