Complaint: Perry is best summarized as an unprofessional bully! He doesnu2019t care about the quality of his work & leaves you to clean up his mess; at your expense! On 01/23/14 Perry Chupp with NWA Metal Buildings was contracted to build a metal building; contract was signed & deposit made ($16,638). On 03/20/14 Perry was in our office demanding the second payment on the project; another $16,638, yet no work had been done. He made it clear, his contract stated the deposit was non-fundable & he wouldnu2019t move forward with the project without the second payment! The concrete slab shouldu2019ve been poured & the building kit delivered to our site by this point, as promised. We pushed back on his demand until the promised work was done. He then became extremely angry & loud, so we ended the conversation by saying it wasnu2019t going anywhere, he wasnu2019t giving us any choice, but to hand over another check or lose our deposit. The check was written & he left. On 03/22/14 the concrete slab was poured. The concrete crew suggested to Perry that he wait until the weather improved before pouring (it was cold and raining); he said, u201cNo, pour it!u201d Additive wasnu2019t added to the concrete & the temps dropped to freezing that night. The crew & my husband stayed overnight, waiting for the concrete to cure; however, an area of roughly 1000 sq ft didnu2019t cure properly. When the issue was brought to Perryu2019s attention he again became angry & stated the slab was u201cexceptional, especially for a warehouseu201d?! Although you could clearly see the damage, we decided to wait until the project was completed before pressing the issue ~ We knew it was going to be a fight; he will argue all of his work is u201cexceptionalu201d & will not accept responsibility for anything less. On 03/26/14 the building was erected & everyday after that we had water pouring into our building when it rained! The roof was poorly constructed; the pitch was off allowing the water to drain outside the valley pan & leak into the building! More problems! On 04/09/14 we received our final invoice. Not only were we charged the full balance; we were charged for work we didnu2019t approve! Communicating with Perry in-person & via phone was a complete waste of time; he would talk over us, yell, scream and/or hang up on us. He kept stating the slab was u201cexceptionalu201d, his work was done & final payment was due immediately. He was so angry at one point, he threatened physical harm to my husband the next time he saw him! Clearly a verbal conversation was impossible so we attempted to address the issues via text & email. He refused to communicate in writing stating we needed to call his office to schedule a meeting. We cont’d to pursue communication via email, in hopes of a resolution, so he blocked our email address!? When we refused payment until the issues were corrected or a resolution was agreed upon, he responded with a NEW invoice with additional charges & threatened to file a lien on our property if payment wasnu2019t received! We now had an invoice for $12,706 for attempted repair work on the concrete slab & an estimate for a temporary fix for the leaks in the roof for $800+. The only permanent repair for the roof was to start over! Leaving us with repairs work every 1u20133 yrs. We were also alerted of u201cripples or wavesu201d in the slab when the attempted repair work was done! This was caused by an uneven grade that was done by Perry himself & a friend of his (according to the concrete crew). The crew alerted him of the issue, but again, he refused to acknowledge his poor workmanship & moved the project forward. Frustrated with the additional & unexpected expenses for repair work along with Perryu2019s unwillingness to accept responsibility for the issues & work towards a resolution, we stood our ground. Within days papers were served indicating his intent to file a lien on our property if payment wasnu2019t received within 10 days. Again, with a NEW invoice & additional charges?! We immediately contacted our attorney. It’s difficult to summarize our ordeal, but did our best. We would NEVER recommend Perry Chupp and his company! Itu2019s our hope others will avoid the risk of doing business with Perry by us sharing our experience!
Tags: Builders & Contractors
Address: 304 West Apple Blossom Ave Lowell, Arkansas USA