OTEL.COM is the worst Hotel Booking Service i have ever encountered. Any legitimate service provider would gladly reimburse someone if they have to cancel for an emergency situation, especially when that Cancellation is made more than 2 weeks in advance of the travel dates. Truth is, OTEL.COM did not cancel the reservation with the Hotel in Bogota in order to justify denying the REFUND Claim. | They refused to acknowledge multiple attempts to determine the status of my Cancellation and then told American Express that i needed to have cancelled the reservation 4 days before i actually made the reservation online…… HOW ABSURD……OTEL.COM is a huge SCAM and their name should be exposed for the “scumbags” that they are..!!!