paramount hotel new york,ny Chicago Illinois

Complaint: Checked in Paramount Hotel Approx. 1415 27th dec14- dropped bags, refreshed and departed hotel for fun and adventure. I am disabled and require many stops and assistance to move amongst large crowds- as is typical for new year in new york. Husband and myself city cycle to Katz’s Deli – returned at approx. 2100 to O’Briens on 46th- sat at bar -chatted w/locals and had a few pints for husband, 2 wines for myself-departed around 2130- return to hotel (paramount) had a nightcap, 2 each, white russian, total $106.58-REALLY! Went to room approx. 2230, undressed to pajamas, and turned down bed- 12 INCH SMEAR STAIN-Fecal and or menstrual or both in nature- called front desk; sent up 3 individuals, 1 from security, 1 from management, and 1 from housekeeping. These folks came to the door and proceeded to burst through to the washroom, where I was on the toilet- no door between the proper room and the washroom! They proceeded to question me- while still on the toilet- SERIOUSLY- and requested that I calm down. I felt like I was in some weird movie at that point-I truly could not believe what was happening!!!! The Goon Squad then inferred that maybe “I”” created the said stain- I replied that I was a woman of a certain age- and did not have that monthly problem any longer! I requested a new room and they advised none available- could only change sheets-I had no intention to sleep on this bed at that point- requested they locate another affiliae hotel or alternative. The Goon Squad departed and we were addressed by the head of Security approximatley 20 minutes later and advised that the New York City Police had been called

Tags: Work Place Bullies

Address: we would be arrested and we must leave the premises immediately! As I stated- I am severly disabled

Website: and therefore had no way to document via photos and or video- I did though have a dumb phone

Phone: and was very confused at this point what we had done to deserve such treatment. My husband and I went down to the First floor to calmly and professionally discuss the situation with the head of security and the manager on duty- they refused to listen to our concerns and advised that we must leave immediately or else we would be arrested. When my husband advised that I am disabled and could they at least assist in locating another lodging- the head of security stated that it was not the hotel’s probelm

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