I paid $997 for two demos, sent multiple inquiries for status updates, and to date have received no demo nor a reply. I file for breach of contract. | I received your receipt for my $548 payment on 1/26/18 for the song “The Lucky One,” and again for my $399 payment (plus an additional $50 for duet, paid separately, totaling $449) on 3/21/18 for the song “The Long Road.” | According to the terms of the contract we both signed and agreed to, Paramount states, “We promise ’60 working days’ on demo production means Monday-Friday, excluding holidays and weekends. That means that even if there are no holidays it can take up to 12 weeks to get a song out.” Regarding the first song, no question, well past due. Clear breach of contract. | Regarding the second song, I count 57 “working days” or 11.4 weeks (conservatively counting only “working days”) from payment till today 6/7/18. I have reason to expect this song will not be delivered timely as well. I have checked my past emails and archives in case I missed receiving any shipped demos, and have not located any. I’ve had no problem receiving your previous demos. | After waiting patiently without complaint, I inquired, first, by email to the normal Paramount Creative Group email address on 5/22 Tuesday regarding the status of my demos which I paid for. No reply. Then, a second inquiry by email on Friday 5/25. No reply. I then emailed inquiry to Mr. Daniels personally on 5/31 Thursday. For good measure, I then forwarded a copy my email I sent to Daniels to the Paramount Creative Group address on 6/1 Friday. Again, no reply from either party, always checking spam just in case. | I’ve had no problems receiving Paramount emails at other times. Out of 4 emails I’ve sent for status update, I’ve received zero word. To date, I’ve received no demo of “The Lucky One,” not to mention of “The Long Road.” I regard this as clear breach of contract, and am offended by such unprofessional and inexcusable behavior. | I have been mostly pleased with Paramount’s services with previous songs, and I am baffled on why I’ve not received any demo, or I cannot seem to receive any response to my email inquiries thus far? I have no axe to grind. I simply want the service I paid for, according to the terms of the contract we signed, and afforded the courtesy of at least a word of communication on why service has not been thus far delivered. | I don’t want to file a complaint with the BBB as a last resort, but I would rather have open communication and resolution if possible. I feel I’ve exhausted all I can do. You’ve left me no choice now but to file, because you need to make this situation whole. | Consumer’s Desired Resolution: | Please either send my demos that I paid for, or refund my money $997 in full via Paypal. Whichever the case, I regret to conclude that our business together has run its course. My patience is exhausted, and I refuse to be treated with such unprofessional disregard as a paying customer. | BBB Processing | 06/07/2018 web BBB Case Received by BBB | And still no repsonse, even in the face of this BBB complaint: | Activity Date Activity Description 06/18/2018 Second Notice to Business 06/18/2018 No response to first notice to business 06/07/2018 Inform Business of Complaint 06/07/2018 Send Acknowledgement to Consumer 06/07/2018 Case Reviewed by BBB Operator 06/07/2018 Case Received by BBB | Perhaps this unprofessional disregard for customers helps to explain ParamountSong.com‘s recently downgraded BBB rating from A to “F,” just within the last month and since this above filing.
- Name: ParamountSong
- Country: United States
- State: Tennessee
- City: Nashville
- Address: 3212 West End Avenue • Suite 402
- Phone: (615) 269-3747
- Website: www.paramountsong.com