TO WHOM IT MAY CONCERN: | My vehicle was about to be returned to Range Rover since I was at the end of my lease and with only 24,000 (I was 8,000 miles below my mileage allotment) the brakes developed a screeching noise and the dealership told me not to worry about this since I was returning the vehicle anyway with very little mileage on the vehicle. The Paul Miller Ranger Rover dealer I dealt with was the SAME dealership I originally leased the vehicle from. | I was shocked when they presented me with a bill for almost $900 on a vehicle about to be returned to the same dealer I leased from. In essence, the dealership is making me pay for brakes which should never have to be replaced after only 24,000 miles. The new owner of the vehicle the dealership sells the car to will be getting the benefit of new brakes at my expense. | If I were told in advance that I would be forced to pay for new brakes which I strongly feel were unnecessary, I should have been given the opportunity to have the work done elsewhere at a fraction of the cost. | In the Range Rover Maintenance Schedule it is clear that a vehicle at both 20,000 and 30,000 miles should not include brake pad replacement. | This was a “bait and switch” scheme on the part of Paul Miller Range Rover. | From the moment of my first conversation with Range Rover promises were made and never kept. Misrepresentation was and apparently is their practice.
- Name: Paul Miller Land Rover Parrsippany
- Country: United States
- State: New Jersey
- City: Parsippany
- Address: 189 US-46
- Phone: 877-887-1654
- Website: www.paulmillerlandrover.com/