Peach Tree Properties Fayetteville North Carolina

Complaint: The Property Management Company was very pleasant when initiating business transitions. Property manager/owner agreed that all repairs would be done by the property owner, me. I told them that I would sign their contract as long as they notified me prior to doing repairs of any type to my property. The property manger assured me that they are contractually bound to notify me of emergencies on my property and we agreed that I would do all repairs. Twice they have authorized emergency services to my property without contacting me first. The first time was a plumbing issue and plumbing was done without my consent or approval. I was not even notified that there was an emergency ON MY PROPERTY. I paid the bill and explained that I must be notified prior and that this was an agreement and was told that they were required to notify me by the contract. The second instance of unauthorized work was when my tenant had a break in. The front door was kicked in. The service was sent over without notifying me and was rendered without telling me. They sent an email and did not call any emergency contact calls at all. I drove over to inspect the repair. I talked with the repairman and explained to him I’d be back on the following Saturday to install a security panel that would require significantly more force to kick in the door. I talked to the tenant while he did the repairs. I observed him wrapping up the repairs and thanked him and left just before he left. I observed the job completed. I received a bill for an outrageous amount. I know what it costs to repair a simple doorjamb and it’s not 150 dollars. He also billed me for a second trip stating that he had to leave and come back to paint another day. The door jam was already painted and I explained to him I was pulling the entire thing out and replacing it with something far superior. I was there the following Saturday and performed the service that I promised the tenant and she stated that the repairman was finished and never returned. He could not have returned to paint or do anything because he would have been admitted inside the home. Also, the tenant works days not nights and did not need to “leave to go to work.”” I am ripped off because I don’t care if it’s industry standard to pad bills or bill for services not rendered. I call that theft. There are other cases where they’ve just been so careless about getting some one into my house. My last tenant was stuck with giving a tour of the house and HE actually got the house rented for me by telling the new tenant how great we are and how well we take care of the house. As well as he shared all the amenities. Peach Tree is very unprofessional and lacks even the basics of customer service as well as simply ripping me off every chance they get.”

Tags: Realtors

Address: 2212 Hope Mills Road, Fayetteville, NC Fayetteville, North Carolina USA



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