Peet’s Coffee & Tea Review

In my opinion, this is an organization filled with hate against minority patrons, in particular, Mexican-Americans. They blatantly violate the civil rights of minority patrons, & further, engage in blatant tort conduct such as harassment, defamation, invasion of privacy, & negligent failure to train & supervise. They even get their customers involved in the hate. Absolutely disgraceful & shameful! | If you complain or exercise your right pursuant to the U.S. Constitution, 1st Amendment, they will retaliate & harass you even using the local police to do so. They have no ethics! | Peet’s has been sued for wage and hour violations by employees, false advertising, & disability discrimination. | My investigation confirms this. In my opinion, some of their personnel engaged in criminal conduct. This could constitute hate crimes. Totally outrageous! This is why the Peet’s hates me so much. | I encountered the district leader there, not manager, Chrissy Hittman. I was totally unimpressed. She was rude, smirky, offensive, and unpleasant. Now, it is totally clear to me why Peet’s Coffee & Tea is experiencing all the legal problems it has, & additionally, the lack of training & rudeness by its personnel. It is clear that Ms. Httman is behind the blunderbuss disaster that Peet’s Coffee & Tea has created. | Ms. Hittman communicated to me a document that I found shocking, hideous, hateful, & totally disgraceful. It is readily apparent that she did not seek legal advice before communicating the document to me. It was filled with grotesque falsehoods, & moreover, constituted actionable defamation & evidence of civil rights violations. | What is most interesting is that Ms. Hittman communicated to me the manner in which Peet’s Coffee & Tea will be handling this document. The defamation will be republished on a continual basis constituting an additional count of defamation each & every time & a new counting of the statute of limitations perpetually. | Not only did Ms. Hittman incur liability to Peet’s Coffee & Tea, she incurred liability to herself and is now a defendant. Curious that this task was handed off to Ms. Hittman & not another manage in the upper echelon of the organization. | Peet’s Coffee & Tea’s personnel cannot even follow it’s own code of ethics, it’s basically a falsehood, & all of the circumstances constitute a legal action for negligent failure to train and supervise. | The coffee, atmosphere, & staff are totally unsatisfactory. There is still a ways to go, in my opinion; they set civil rights law back 50 years. I have read the 5 star reviews; no, I have to disagree. If you are going to charge a premium price for your product, then you have to have superb customer service, or, consumers will be satisfied for a comparable product for the same price but better customer service. A better choice may be “Starbucks?” Even McDonald’s beats them; really nice people there too! | Peet’s needs to put more work into this philosophy. However, the Peet’s at 3121 Crow Canyon Place Suite C San Ramon California 94583 has it’s own unique set of customer service issues. Peet’s is slipping. | I am reluctant to move them up the scale; they seem to be inconsistent with the customer service. Starbucks and McDonald’s are giving them a run for the money and are a better choice. 1 Star, but really 0. | CAVEAT EMPTOR! | Would you want to support this organization? More to come.


  • Name: Peet’s Coffee & Tea
  • Country: United States
  • State: Alabama
  • City: Emeryville
  • Address: 1400 Park Ave
  • Phone: 1 (800) 999-2132
  • Website:
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Peet’s Coffee & Tea Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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