Complaint: I drove from O’Hare airport to Rockford, using the Illinois tollway. Since I am from Illinois and often visit family, I have my own tollway pass. To my surprise, when reviewing my charge card, PlatePass put a 17.75 charge on my card. And to really make me mad, I have to prove to them that I really used my own tollway pass. I did not even know there was a pass in the car. It certainly was hidden well. Next time, I will know to ask if there is a pass; and if so, leave it at the desk of the rental agency so that there will be no mistake and having to dispute illegal charges on my credit card. I certainly will call American Express and contest the charge. And I plan on going out the BBB site and make sure their BBB rating is a little more honest than what it shows.
Tags: Local Transportation
Address: 7681 East Gray Road, Scotttsdale, AZ Scottsdale, Arizona USA