DO NOT lease your home through Platinum Property Management. Here is my experience: | 1. Prior to signing an agreement they threw their “Price Match Guarantee” in front of me, then refused to honor it after I signed with Platinum. Another local company offered an incentive of lower management fees plus the refund of 3 mos management fees. I lost this opportunity due to Platinum’s false offer of a price match, instead stating their service was so far superior that their additional costs were worth it. I learned their service was indeed very poor. You can decide from what follows. | 2. A neighbor called to say all the lights in my home had been left on for a week. When I asked Platinum who was the last person in the house, they said they could not be sure and that according to their “records”, the last person was someone who applied to rent another home but just wanted to “see” mine. This was not even a person in the real estate business in any form – just a “lookie lou” who they gave unlimited access to my home. This person showed himself (or themselves) my home without being accompanied. Platinum then claimed this was “industry-wide practice” which I have since determined is certainly not the case. | 3. Platinum said someone went over to my house that night to shut off all the lights, yet the next morning, a person working there said three doors were left unlocked and they didn’t even need the code to open the lockbox and get in the house. Moreover, all the lights were still on. I suppose someone could have returned that night to do whatever they wanted in my house and left it open again but I suspect no one really went over to turn off the lights in the first place. Either possibility is unacceptable. In one case, they lied. In the other case, they lost complete control over the security of my property as there was now no way to know who was coming and going in my house. There is a real lack of integrity with Platinum. | 4. When Platinum offered to terminate our agreement, I jumped at it. However, they then claimed the only key to my property they were given was the one in the lockbox which common sense would tell you was not the case. They always get spares and I had a receipt showing I made 10 copies. 6 keys were still in my possession which means I gave them four. They just lost theirs and would not admit it or were too disorganized to realize it. Another integrity issue. After pleading with them to look for these keys, they found two more and mailed them to the new property manager but only after he had to make more keys. Someone there still has one key to my house. | Trust is super important when you leave your investment in the hands of a management company. While they talked a great line, none of their “cadillac service” ever appeared. Instead, I got nothing but worries and excuses, never anything even slightly resembling an apology, and during the most critical time when someone wanted to lease the property, they wanted to back out of the agreement rather than improve their service. Despite the fact that a tenant was processing to move into my house, it was still much better to dump Platinum while I could. | Another property management company did indeed move in the interested tenants and I have had ZERO problems since. Do not make the mistake of putting your investment in Platinum’s hands.
- Name: Platinum Property Management
- Country: United States
- State: Georgia
- City: Alpharetta
- Address: 6120 Windward Parkway Suite 165
- Phone: (678) 710.8056
- Website: www.platinumrentalproperty.com/