Complaint: I reserved a flight, hotel, and car via Priceline, then needed to change the date. The hotel was no problem,I had to pay a change fee with the airline (which I would have had to anyway), but both Hertz and Priceline told the car rental was non-changeable, due to ‘Name Your Own Price’. I did not use the Name Your Own Price option, but selected from a list of prices shown me. There was no indication of non-cancellable status ountil after I confirmed. I consider this practice deceptive. – I don;t see how I could have been considered as using a bid system when I made no bid, but only selected from offered prices. I called customer service, but they were no help, and only gave me a snail mail address for further escalation, so it looks like they’re stonewalling.
Tags: Local Transportation
Address: 800 connecticut ave norwalk, ct 06854 Norwalk, Connecticut USA