Respond riped me off just as they have been doing to other people for years from what I am reading on here. My electric supply contract expired in December 2016 and the rate was $.0755 per KWH. Respond raised my rate to $.1596 in January, then $.18990 in February and March. I tried to change power suppliers on January 15th, 2017 but it didn’t happen until March 15, 2017. My over charges for the three bills was $834.86. The increase in electric rates was 152%. I called customer service and the creep told me I had to speak with my broker. I was firm and he finally admitted that Respond was charging me for the electric. I asked again about the high rate and was told it is the variable rate. I asked again how they justified the variable rate and the jerk responded it was their variable rate. This is exactly why the State of PA took them to court.
- Name: Respond Power
- Country: United States
- State: New Jersey
- City: Orangeburg
- Address: 100 Dutch Hill Road Suite 230
- Phone: 1-877-973-7763
- Website: www.respondpower.com/