Rhapsody International Inc. Review

After reviewing AMEX bill for fraud, my husband noticed a charge for $16.18 from Rhapsody/Napster. When we discussed it, we realized it was a MP3 service we used around 2005 for music. We had not realized that we had been charged monthly since 2005 for serivces we did not need or use since we are Apple iPhone/iTune users and have been for years. We probably only downloaded less than 2 dozen songs but have racked up almost $2,000.00 in monthly charges over 10 years. | I spent 2 hours on the phone with AMEX, and when trying to contact R/N, the number I first called was only an automated number, no option to speak to a person. AMEX was able to provide me with a number where I talked to a call center in India. After I explained my problem, with no resolution, I was given another number which was to another call center in India. After 2 calls to Rhapsody/Napster (we thought Napster had gone out of business) customer service I was told that it was my problem that I did not look at my bills, not R/N. I didn’t even know we had Napster anymore. When we discussed their billing policy, I explained that for every re-occuring monthly account I have, I receive an email indicating my account will be renewed unless I notify the account otherwise. | I could not even remember the user name or password for R/N and certainly had no idea we were being billed for it. I am angry that we have paid for services that we have not used and for the lack information and notification that Napster had become Rhapsody. | I realize as a consumer we have responsibilites to review our charges however, this was tied to my husband’s AMEX and he just pays the monthly bill so he wasn’t familiar with R/N (especially since it hasn’t been in our vocabulary since 2006). | Rhapsody/Napster should send yearly notices to inquire if their customers would like to continue their subscriptions. | R/N is ripping off customers, has poor customer service and unethical business practice; taking money from our account monthly. They can review our account and determine we had with no downloads or services provided for years but yet they still contend “it’s your problem.”

—–

  • Name: Rhapsody International Inc.
  • Country: United States
  • State: California
  • City: San Francisco
  • Address: 500 3rd St #460
  • Phone: 1-206-707-8100
  • Website: www.rhapsody.com
Share Review:
Yes it is. Based on the user review published on MeraReview.com, it is strongly advised to avoid Rhapsody International Inc. Review in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Rhapsody International Inc. Review. Lack of accountability is a major factor in determining trust.
Because unlike MeraReview.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
Rhapsody International Inc. Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.
The above complaints and comments against Rhapsody International Inc. Review were submitted by MeraReview.com user(s) and have been published as-is. MeraReview.com does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their reviews and MeraReview.com will NOT entertain any request to remove the review on Rhapsody International Inc. Review at any cost whatsoever.
>