Rover.com is the most shady and unprofessional business that I have ever worked this. I had an experience with a bad sitter who after booking a drop-in visit with my pets, never returned my messages and did not meet with me at the agreed time to greet my pets and receive instructions for the stay. I contacted Rover customer service about the issue, and they have done nothing to correct the issue. I am not even able to write a review for the sitter I booked with because “I had canceled the stay” after she did not return my messages. I had to rebook with another (more expensive) sitter the day before my 9 hour trip. Customer service is a joke and could care less about customer complaints against bad sitters. Everyone of the sitters have 5-star reviews because they do not allow you to create a bad review for them. I will never use this service again and neither should anyone else.