Sears Brands, LLC. Review

On November 19th, I ordered a gift for my grandson which turned out to be the wrong model. This was pointed out immediately by my grandson and the item was never opened. I contacted Sears to return the item, copy and pasted the address onto the shipping label and didn’t think anything of it. | The item was sent back on December 2nd and to my surprise, I got an empty box back weeks later on December 17th. I assumed there was perhaps a mistake but I double checked the address and tracking shows it was delivered to the proper location but was returned to me. | I emailed Sears about the issue to the regular customer service email and also the email of Ann Infusino and Rob Baker, both higher-ups at Sears customer service. A week went by and I got no response. I was away for Christmas so my son called and spoke to a representative who said they looked into it and a refund was being processed and everything was fine. | The same day I get an email saying the item was never delivered back. I responded with tracking numbers and a photo of the return shipment. 5 more days go back, no refund and no response to my email. At the start of January now I contacted Sears chat support who gave me a refund reference number and said it was initiated on December 31st and everything was fine. | The next day I get the same copy and paste email from Sears saying the item was not returned and to provide the serial number of the product and the tracking. I responded saying the item was not opened so I did not know the serial number and again, provided the tracking and images of the return shipment. | 6 more days went by, no refund and no response from Sears. I for the last time contacted Sears chat support who said they were escalating the issue and everything would be fine. I told them I’ve gotten nothing but the same copy and paste emails requesting information. This time I provided the requested information to Sears chat support. | Again I got the exact same copy and paste email from Sears support. It’s pretty clear they don’t care. I’ve emailed their higher up offices and their customer service emails after double-checking for accuracy. Again no response whatsoever. This has literally been the worst customer support experience I’ve ever had.


  • Name: Sears Brands, LLC.
  • Country: United States
  • State: Illinois
  • City: Hoffman Estates
  • Address: 3333 Beverly Road
  • Phone: 8472862500
  • Website:
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Sears Brands, LLC. Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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