ShipMonk Review

Have been with this company a short time. I would like to warn others not to go near the company. | They will often solicit clients potentially from request for tendor type websites or through Search Engine Optimised reviews or affiliations with blogs etc. Since I have been with them they have not even received items despite them being status ‘delivered’. They promise a 24-48 hour delivery time for receiving to sending and also a 24 hour delivery time from receipt which they dont come close on. | They actually sent out items from newest to oldest order even though the oldest I told them needed to go out first. They said the system they had was always right but it wasn’t and despite many attempts to tell them the system was not functioning correctly they still then not do anything to rectify the issue. They did not even apologise only offering one when told about it. They have a very poor culture and the CEO has absolutely no emotional intelligence or customer service ability. She may have been someone who has never worked in retail or customer service. Even though it was absolutely clear that the company was at fault she just said it was outside their control despite the fact that everything was in their control. Since then I have had issue after issue. | Don’t go near this company or you’ll regret it. These sorts of companies should not be in business and I recommend you move to a larger service provider perhaps with a stronger reputation. Do not believe the reviews and blogging you see online as these are often paid for.

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  • Name: ShipMonk
  • Country: United States
  • State: Florida
  • City: Deerfield Beach
  • Address: 400 Hillsboro Technology Drive
  • Phone: 855-222-4601
  • Website: www.shipmonk.com/
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