WARNING for anyone thinking about purchasing with Silverleaf or Orange Lake Country Club (Orange Lake Resorts) and the Holiday Inn Club Vacations program. Do not take my word for it. After you read this, look at their BBB ratings, google their reviews and search for customer testimonials on youtube. | We bought the first timeshare with Silverleaf in 2015 and again when Orange Lake Country Club bought out Silverleaf shortly after. These are 2 different companies with identical sales practices. Please be aware of the following: | 1. The presentation may end after 90 minutes but the harassment from the sales staff to get you to sign starts thereafter. They will wear you down physically and mentally with high-pressure tactics until you just want to get out of there. We were held hostage for 9 hours with 3 children in tow and no lunch or dinner provided. Every time we tried to leave we were not “allowed” lest we lose this “great deal that is only for you, only if you sign now”. | 2. What the salespeople tell you is in the contract and what is really in the contract are 2 different things. You will not be given time to look over the contract which is 90 odd pages long and impossible to understand anyway. You will be made to sign a Quality Assurance checklist, which states that your purchase is not an investment, can’t be used for a tax break, is not real estate, they do not have a buyback program, will not help you rent it out, etc. This is the exact opposite of what you will have just been told by the salespeople. They know exactly the lies their salespeople tell which is why they cover their backs with this document. | 3. The salespeople will tell you that you can go anywhere, anytime cheaply. The reality is availability is always limited and the program is hard to understand and use. This will provide them with opportunity to sell you more points or some other upgrade, which will be equally useless. This is what happened to us when we were cajoled into an update. | When we actually went to use the timeshare for the first time we were invited to a ‘voluntary update’ so we could see what had changed under the new management. Let me tell you, there is nothing voluntary about this process. They schedule you in and do not tell you it is optional. It was not an update either, it was another lengthy sales pitch. I was told I had to buy with Holiday Inn Club or my Silverleaf would be useless. I folded under the pressure again and now I’m fighting to get out from under loan payments on a product that I have never received and can’t use. | Please do not make the same mistake.
- Name: Silverleaf Resorts, Inc.
- Country: United States
- State: Texas
- City: Richland Hills
- Address: 6321 Boulevard 26, Suite 400 N
- Phone: 817-284-2390
- Website: www.silverleafresorts.com