Problems with Product/Service Dec, 28, 2016 . The saleswomen Dolly Allen explained in detail that her company named Smart Choice Payment would save my business $180.00 per month if I switched to her processing company,Dolly gave me a quote that they can reduce my effective percentage only low rate of 1.92%(before was 2.7%). I specifically asked her, “Will that be include credit card interchange fees and equipment fee ?” And she said, “YES,there is no equipment fee.” We talked for almost hours! I asked her over and over if I want to cancel with your company how much would that cost me?” And her answer was “There is no contract with us,you can cancel it any time and no cost any fees from you.” !!I asked him again, “So my total effective overall rate on my statement would be 1.92%? ” And her answered , ” ABSOLUTELY.”Even though she told me there was no contract from her company and no other cancel fees, I still worry about the contract promble and want to make sure about the contract . Dolly told me “Don’t worry about that,if you don’t want the service ,just cancel it any time and no other charge fees,because there is no contract.” She want me to believe what she said to me ,she wrote special instruction”WAVE EARLY TERMINATION FEE” on the blank form.She said lets quickly signed because it was busy lunch time and let me go back to work.Then she brought forms and filled my information and explained to me and pointed out can you see that everything is at 1% ? I said yes and signed. While it is true that it is my responsibility to read the agreement before I sign a form,I read well and only show the basic information about me. I asked for a copy of the forms that I signed,but I never GOT a copy of the FORMS at that time. she said she was in a hurry to leave and promised that she would send me a full copy within 24 hours. She never did that !! JAN.03.2017. The thing was happened that the company took $108.49 from my bank. I was very confuse about this charge and tried to call DOLLY ,but she did not answer me and never call me back.Then I called the custmer service and they told me that was system’s problem,they will refund the money back to me(up to now JAN.25.2017,They still not return my money back).I begin so nervous because they trick me. Few days later ,I got a payment from FIRST DATA which Dolly NEVER mentioned a 4 year lease on the equipment, that I could never get out of…….I would be paying $9504.00 for a credit card machine that costs me $0. THIS IS SUCH CRAZY!! Then I asked company for a copy of the forms which signed with dolly .Dolly has disappeared since she signed forms with me .When I got forms I saw someone changed it .Some used to be blanks are filled out.(THEY EVEN FILLED WRONG INFORMATIONS ,my bussines type is restaurant someone marked retail!) they cheat me .I only used one equipment 20 days ,another one never used.
- Name: Smart Choice Payments
- Country: United States
- State: Oregon
- City: Beaverton
- Address: 11000 SW Stratus St Ste. 150
- Phone: 888-381-6800
- Website: smartchoicepayments.com/