Signed up initially with this company because of the variety of phone numbers available. Purchased 20 lines from them all for business purposes and the launching of our company websites. The headache started from Day 1 with billing. For some disturbing reason, their merchant account is classified as a “high risk” account so any transactions with this company will red flag your personal account with your own credit card company. Once you go through that hassle, the appalling retardation continues. After I had to call in to release the hold on my account thanks to paying my due bill to Sonetel, I was out of town for 10 days. | Upon my return, while reviewing my emails, by happen chance, to retrieve an email possibly Spammed, I looked in my Spam folder. There, embedded between infomercial junk mail, was a notification email from Sonetel informing me my service lines with them had been suspended. Because my credit cards had declined their multiple attempts to charge. I immediately called, was put through with a smug, difficult to understand Indian guy who sounded like he was posted up in his own home. | Besides the audacity of being flagged as an untrustworthy merchant to begin with, they had actually frozen my lines since the 13th of October, with not a courtesy call, resolution attempt, or email contact. Just a generic notice well after the freeze. God only knows how many new clients and referrals I have lost in this time frame. Absolutely the most atrocious customer service if one can even coin that term with these folks. In addition, lets not forget the fact I paid in ADVANCE for these services, all of which I manually had cleared through my card company. | So surely they cannot cite unreliability of payment as their reason for cutting service. There are companies like mine that have heavy call traffic which is integral in maintaining open lines of contact. How this company became Public Enemy #1 with the major card companies, why they are still in business, and who ultimately is liable for this discrepancy in basic customer service, is all a mystery. One thing that is not: Not the company you want your personal information going to, nor the reliance of any type of longevity, professionalism, or efficiency. Save your fiscal means, there are plenty of comparable companies, who also offer basic professional support.


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