Overcharge for Computer repair services. | I purchased a computer from So.Florida Tech Group | on 9/10/16 and received it on 9/16/16. Several programs were installed on the computer including Malwarebytes. The total cost of the computer was | $871.98. On 9/14/16 I signed and paid for a service contract to remotely fix the computer if there were any problems. | On 1/18/17 my computer crashed. STFG removed it from my home for repairs. I agreed to the “On-Site Authorization Form” in the amount of | $455.88.When they brought back my computer on 1/20/17, they made a copy of my credit card and I signed believing believing I was signing for the amount on the On-Site Authorization form. There were no other amounts indicatated. They also never gave me a credit card receipt. | When I received my credit card statement I was billed $837.39. I called SFTG to question the bill. I spoke to Kori Ellis., Director of Operation *************. SHE said at the time that I authorized that Microsoft Word be installed. I did not and nowhere in my paper work does it appear. I called the credit card company to dispute the difference between what I authorized $455.80 and the $837.39. | On February 20,2017 at about 9:30am a message was left on my answering machine by Ms. Kori Ellis | that they wanted the name of my lawyer so that | they could have Process Server serve Demand Letter because of theft of service for Word, Malwarebytes and Hitman. We paid for Malwarebytes when we purchased the computer and | Hitman was included in the $455.80 which was paid to the credit card company on 2/17/17. | She said the cost of Microsoft Word was $318. | According to my research the most expensive Word is about $ 229.00. | In my two phone calls, there was no effort for reconciliation just threats and harassment. | The Microsoft Word installed eventually showed as COUNTERFEIT, they will not issue me a key. | The Laptop was listed on Amazon for $299. Marked up $500. | THIS COMPANY DOES NOT HAVE A PHYSICAL LOCATION!!! AND IS NOT LISTED AS A LEGITIMATE BUSINESS!!!
- Name: South Florida Tech Group, Inc.
- Country: United States
- State: Florida
- City: Naples
- Address: 780 5th Ave S
- Phone: (888) 257-3015
- Website: southfloridatechgroup.com