Spencer’s TV & Appliance Review

Spencers TV And Appliance, Worst customer service, Rude and disrespectful Mesa Arizona | In February, I went to Spencer’s TV and appliance at the request of many people living in the Condo area where I bought my first home. They, the people working for the Condo company said that there would be preferential treatment if I sought out “Keith” for help in my purchase. So I went there and Keith helped me pick out washer, dryer and refridgerator. I never had his FULL attention since some neighbors came in and he had to carry on a conversation with them too. He so willingly and politely filled out my rebate cards for me and told me how nice it was that he do that. I had told him that I lived on the THIRD floor of the condo community for my delivery and repeated myself many times, I have a witness for this too. He was telling me that my fridge would fit in my condo and that it would be delivered on Friday and I would get a confirmation call. On friday I got the call and they said that they had my delivery and I heard only ONE person was going to come out! I said that was strange since I live on the third floor, they told me that it was a first floor delivery! Keith himself called me back and told me that I NEVER told him that I lived on the third floor! I told him that I has said that I lived on the third floor but maybe he didn’t hear me since he was busy helping his old neighbor get a range for his mother in law. He seemed to attend to me once he realized that I FORGET NOTHING! So my appliances were delivered to the first floor at 10AM and I was told that I would need to wait for the two man crew to get it up the stairs. At 7PM the two man crew showed up and were completely nice. They delivered my washer/dryer but couldn’t get the fridge up the stairs. I told them that Keith told me it would fit, they measured and said that NO it would not fit and to call tomorrow and someone would pick up the fridge I bought and that a new smaller something like a college fridge would have to do. Rather than call Keith, my family felt SO BAD that the next day, my father, 82 year old GRANDFATHER, cousin, and friend got it up and into my home. | To top it off, I never got my fridge rebate! I did call the store and told them that I was unhappy with the treatment I recieved and they told me that they would resend it but that rebate companys screw up all the time. I went to the store and the gentleman who helped me was very nice. He quickly went to the back of the store near the end of filing out the paperwork and saw my signature and said that “I must have been a dental assistant” I looked on his computer and there was nothing about my occupation. I realized that when he had gone in the back office, Keith, whom I DID tell what my job was, had told him what I did. Keith was in the back office HIDING from me. | Needless to say I have not recieved the second rebate that they sent in and Amana has never heard of me. I will keep you posted on this situation. BE VERY LEARY OF KEITH!! He is boasted as a top seller, but he is nothing more that a cheap selling w***e who wants your business but will do none of the follow through to ensure a happy customer. I have seen better customer care at the DMV! Please, if you are hoping to get quality care and great customer service GO TO ANOTHER STORE! A new one opened up and has taken a lot of their business, it’s on the 202 and Williams Field!

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  • Name: Spencer’s TV & Appliance
  • Country: United States
  • State: Arizona
  • City: Mesa
  • Address: 115 W 1st Ave
  • Phone: 480-833-3072
  • Website: www.spencerstv.com/
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