I have nothing to do with Startech, im a tech director from New Jersey in the T&L industry that occasionally orders phone parts from them. I just placed an order with Startech and noticed this ripoff website review came up in the search results for them. That person above who is calling out a sales girl by name and trying to throw her under the bus because you’re too fucking stupid to understand how businesses work, you should go die in a fire. I spent a few years working in trades and had to deal with the occasional jerkoff like you. You deceptively left out the fact that it was a $250 fee until the second paragraph. And then you admit the $150 is a deposit for making them send a technician. Tell you what – call Verizon and ask for them to send a technician to your house. If there is nothing for them to do, you get charged a fee just for them to show up. | My experience with them has been great so far and the pricing on what I needed was the best I could find.