Supply Logistics Warehouse called our place of business claiming to be from Konica Minolta (the company that services our office copy machines) following up on a service call. The rep claimed he was calling as a courtesy to make sure the onsite technician performed to our standards, etc. Toward the end of the call he said something along the lines of “By the way, your backordered toner is back in stock. One of our warehouse reps will call soon to confirm information to get those sent out to you.” | About 30 minutes after the “courtesy call” I got a call from the “warehouse manager”. He rattled off a bunch of our identifying information (address, machine ID, etc). He said they had problems lately with shipping so he just wanted to confirm everything was correct. The information HE GAVE ME was correct, I confirmed it, he said they would get those backordered toners out to us and an invoice would follow shortly thereafter. | We get an invoice for $489.41 THE DAY IT IS DUE. Our AP doesn’t investigate it too much and rushes a check out. About a month later we get another invoice, this time for $977.12. This raised some red flags so we did some digging. Konica Minolta is not aware of Supply Logistics Warehouse and essentially told us we got scammed. | We contacted SLW and requested a refund on the first invoice. They refused. We said we would not pay the second invoice. They said we needed to send the materials that they shipped us back. No problem, will do. They also claimed they put us on a “red flag” in their system so we would no longer be contacted. That is yet to be seen.
- Name: Supply Logistics Warehouse, Inc.
- Country: United States
- State: California
- City: Los Angeles
- Address: 325 N Larchmont Blvd #399
- Phone: 888-477-4599