A TOTAL SCAM!!! It claims to turn audio files into transcripts within 48 hours. After 72 hours, I had no transcripts. I contacted them and received no response. Again, at 96 hours, no transcripts. I tried again and received no response. I finally got a hold of someone on the phone and she told me that they wouldn’t be able to deliver!!! They (of course) charged me right away and now I’m questioning whether or not I’ll be refunded. She actually recommended one of their competitors so that I could actually get my work done. TERRIBLE COMPANY!!!!