Having been a customer for one year, I recently logged in to renew my subscription for another year. A few days later I got slapped with 2-3 charges for a few dollars from Traveling Mailbox. No explanation or messages inside my account showing what these were for. I disputed the charges with my credit card and meanwhile their Philipino remote customer service informs me those were charges for some mail items apparently stored from several months ago. Later on, I get an email saying my account has been suspended. I send back several emails to Travis and Mike with no response from either. I call several times (from another time zone) and leave messages – no calls are returned. | Finally, I reach them on the phone and within the first five minutes Mike tells me they can reactivate my account if I pay the $1-2 dollar fees I disputed + $15 for each disputed amount. Then he magically disconnects and I call back. Now he tells me he has talked to his buddy Travis and they have unanimously decided they aren’t willing to reactivate my account. “You can find another vendor,” he says. Great, Mike, thanks for the advice! Can you forward me my mail for the past 3 months which I haven’t been able to access all this time despite paying you $150? “No, actually we will just return that to the sender.” So I have lost 3 months of mail because these two rednecks were displeased with me for submitting a credit card dispute. Horrible communication and complete unwillingness to accept any responsibility! | Even assuming this was entirely my fault, at the very least I think a customer deserves access to his mail. I live abroad and clearly they were just trying to inconvenience me in order to get their revenge for the disputes.
- Name: Traveling Mailbox, LLC
- Country: United States
- State: Arizona
- City: Phoenix
- Address: 2030 W Baseline Rd #182-1234
- Phone: 1-855-749-1737
- Website: travelingmailbox.com/