Trinity Dental Arts Review

I usually don’t post negative reviews because I understand what it can do to a small business and like to give the benefit of the doubt. I can no longer do that with Trinity Dental Arts. They have been misleading and unethical at best with their treatment of my husband and I. Both of us have been patients of Dr Gjelaj for a little over a year now and in April, I had an old crown bothering me so I went in and they stated I needed to replace it. I said fine and made the appointment. They gave me a proposal of cost, my out of pocket would be close to $2000 and insurance would be billed for about $1000. | All is good and dandy, get the temporary crown put in and for a week am in excruciating pain, the second day, I had to go back when they first opened because it popped off. They put the permanent one on the following week, pain was still there. Got their follow up call to see how I was doing, they explained it was normal to have pain for about a month, I said ok, hopefully it’ll be gone by my next follow up (July 10th) well the pain is not gone and the follow up had to be cancelled. I had another dentist take a look and they state a crown should not have been placed without a root canal first. Aside from the work being done incorrectly, we receive a bill 2 months later for $1100 which is the portion they stated the insurance would be billed for. We call and they say, we have not heard back from the insurance so you are responsible. I say ok let me call the insurance and see what is going on. Insurance tells me the dental office has opted out of accepting Delta Dental as of January 1st 2018. My work was done in April 2018. | I call the office manager (Piru) with the insurance company on the line and tell him what they are telling us he tells them well why don’t you pay out of network, they say this plan doesn’t have out of network. He states oh then customer is liable. I ask him why did he not tell me he no longer accepted our insurance before getting work done.. his exact words were “we do not have the responsibility to go the extra mile, my only responsibility is to fix the tooth and get paid for it” I said so you have no ethical responsibility to not mislead your patients with false proposals when you know you no longer accept their insurance they have had for the past year and he said no I don’t. So instead of risking losing a customer by being honest and up front about this back in April, he has now lost two customers for good. | Hopefully Dr Gjelaj wises up and no longer allows her practice to be ran like this by her shady husband. | In response to his response that we are only seeking a discount: | Our account is past due because we just received your two bills back to back while we were away this month. We are not trying to get a discount, we were trying to have our insurance cover what you stated they would. We will be mailing your little dental office a check this week and expect a receipt. These are not unfounded accusations, you know what you said on the phone and you know your little paper that I signed because you stated your insurance covers such is what you fall on when you mislead people. Run your practice properly and you will not have to be on yelp fighting negative reviews. | We have already paid the “past due” balance that he notified us of for the first time after insurance declined claim on 6/18 – paid it on 6/25!!

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  • Name: Trinity Dental Arts
  • Country: United States
  • State: Florida
  • City: Trinity
  • Address: 11105 Trinity Blvd
  • Phone: 1 727-213-8066
  • Website: www.trinitydentalarts.com
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Trinity Dental Arts Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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