I sent e-mails to co-owner, Ms. Judy Jenner, elaborating how she could improve customer services, and how her unprofessional behavior could have a detrimental impact on her company. I also undertook a personable approach in one of my in e-mails, in hopes that it would ultimately help to amicably resolved the issue. | My e-mails and voicemail messages were never acknowledged. I also sent an e-mail one week earlier to inform this company that I would publish my experience online. | January 2015 | The unethical manner in which the content of my messages has been managed led me to write an updated review. | Below are the three articles on the company’s blog that partially represent my advice, perspective, and words — all used without my consent. | 1. The Humility Factor | 2. Be kind to Each other | 3. Keeping the “Free” in “Freelance” | The first time my words were used without my consent, I advised the co-owner, Ms. Judy Jenner, via e-mail, hoping that she would heed my message. | After sharing online regarding the subject on plagiarism, the company released an article titled, “No More Sisyphus: Shifting Our Focus,” with an image labeled “Can’t Change This” next to it. The referenced article stated: [W]e all must take risks to succeed, and the level of risk we want to have depends on our personal situation. . . .Let’s educate our clients. | A couple of weeks later, a third article appeared using the content from my messages. | Since then, I have received a cease-and-desist [legal] letter via regular mail. The letter concluded: “Please be advised that one more phone call or message to Ms. Jenner or false remark posted on the Internet will result in expensive, time consuming court action against you.” | Despite my friendly approaches to mend this issue, the co-owner continued to proceed differently. | February 2015 | Two days after receiving the cease-and-desist letter via regular mail, I contacted the company via e-mail to confirm that I had received it, as requested by them. I also sent via e-mail the documents containing the material I considered had been used without my consent on their business blog. Later, I received a copy of the same letter via regular mail. | After sending the document, a unnamed person replied to my Yelp review to “please, just move on.” Based on my interaction with the co-owner, both verbal and written, I concluded that the reply was from the co-owner herself, even though it appeared to be from another person responding on the company’s behalf. | June 2015 | Later, I contacted the law firm that sent me the legal letter, who confirmed that the letter is legitimate. However, the person who replied to my Yelp review must have been the co-owner herself, or one of her employees. | The owner later used the content from my last Yelp review in her business blog: A Career-Perserving Skill. I ultimately decided to partially changed the review. | I hope that my previous and current reviews will lead to improved experieces for others with this company in the future.
- Name: Twin Translations Company
- Country: United States
- State: Nevada
- City: Las Vegas
- Address: 11221 Sweet Cicely Avenue
- Phone: (702) 541-4647
- Website: www.twintranslations.com/